Apprenticeship - Business Administration

Around 4.5 million people help to keep businesses running in the public, private and not-for-profit sectors.This framework is designed to meet the skills needs of employers by attracting new talent into a career in Business and Administration and help to up-skill the workforce to replace those who leave or retire.

Intermediate apprentices will work in roles such as administrators, office juniors, receptionists, medical receptionists, junior legal secretaries or junior medical secretaries.Advanced apprentices will work in roles such as administration executives/officers, administration team leaders, personal assistants or secretaries, including legal or medical secretaries.

Business Administration apprenticeships have been in the top twenty apprenticeship frameworks for a number of years, with around 30,000 apprentices starting the apprenticeship every year. This apprenticeship builds on the success of its predecessor by using employer led, up to date, flexible qualifications which meet the changing skills needs of employers. It builds in softer-skills such as communication, team working, interpersonal skills and the ability to reflect on personal learning. It also ensures that the qualification is more business focused by including many more business specific units.

An apprenticeship is a job with an accompanying skills development programme designed by employers in the sector. It allows the apprentice to gain technical knowledge and real practical experience, along with functional and personal skills, required for their immediate job and future career. These are acquired through a mix of learning in the workplace, formal off the job training and the opportunity to practice and embed new skills in a real work context.

On completion of the apprenticeship the apprentice must be able to undertake the full range of duties, in the range of circumstances appropriate to the job, confidently and competently to the standard set by the industry.

What is included in this Apprenticeship?

All apprenticeships work towards a framework with a specified number of credits.The framework includes a balance of content in technical, business and interpersonal areas, designed to ensure apprentices have an appropriate set of skills to operate within the sector, which includes competence and knowledge qualifications.

This intermediate apprenticeship requires a minimum of 60 credits. This is a combined knowledge and competence qualification worth 45 credits plus a potential of 3 x 5 credits for Functional Skills (Maths, English and ICT)

Pearson BTEC Level 2 Diploma in Business Administration (QCF) 45 credits:

The three mandatory units are:

  • Understanding Employer Organisations – 4 credits
  • Principles of Providing Administrative Services - 4 credits
  • Principles of Business Document Production and Information Management - 3 credits

The remaining 34 credits can be chosen from a list of 54 units which meet the needs of the employer and the job role.

Functional Skills/GCSE   

Apprentices must complete or have completed English and mathematics at Level 1 and ICT at Level 2 or equivalent in order to successfully complete the apprenticeship and each of these this will carry the five credit values. If they do not have these qualifications, they can be delivered as part of the apprenticeship framework.

How is the apprenticeship delivered? 

An apprenticeship programme is designed to be a work-based programme whereby instructor-led learning can be immediately applied by apprentices in a real work context. The mandatory units must be assessed in the workplace, and wherever possible, it is recommended that optional units should also be assessed in this context or through on-line testing. CableCom assessors will carry out a minimum of 4 on-site assessments at the workplace.

The apprentice will also be required to complete an on-line E-portfolio using a tool called Smart Assessor.The assessor will be able to monitor and assess the portfolio on a monthly basis in addition to the on-site assessments.The assessor will communicate regularly through Smart Assessor providing feedback and portfolio support.

Some aspects of the qualification may be classroom taught at an appropriate training venue agreed with the employer, using practical and on-line assessments to ensure the apprentice has gained the underpinning theory and principles required for the role.

Functional Skills (Maths and English) if required will be delivered through on-line assessment and classroom teaching.


Apprenticeships are delivered to suit the needs of the employer and the ability of the apprentice, therefore the government recommends that the apprenticeship for quality purposes must have a duration of 12 months and 1 day minimum, however CableCom recommend on average a 12 – 14 month completion.

Apprenticeship Funding 

The government fully funds 16 -18 apprenticeship training costs. For apprenticeships age 19+ the government will pay on average 50% of the training costs and expect the employer to contribute to the remaining costs. Apprentices must not be asked to pay towards their training. SME’s - 50 employees max may be eligible for an AGE grant to subsidise wage costs of £1500.

CableCom offer employers a free recruitment service through the National Apprenticeship Vacancy Service.

Download the course factsheet

For further information contact Or telephone 01642 804000

Key Details

  • Apprentices must complete or have completed English and Mathematics at level 1 and ICT at Level 2 or equivalent in order to successfully complete the apprenticeship and each of these this will carry the five credit values . If they do not have these qualifications, they can be delivered as part of the apprenticeship framework.

Course Downloads

Course Duration

  • CableCom recommend on average 12 – 14 month completion.
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